AUDITIONS AND EMPLOYMENT OPPORTUNITIES
PARKING LOT ATTENDANT
HOUSE MANAGER/BARTENDER
BOX OFFICE ASSOCIATE
TALENT & EQUITY DIRECTOR (Shared)
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Position Posting: Parking Lot Attendant
Position Posting: PARKING LOT ATTENDANTS
City Theatre Company, Pittsburgh’s leading professional theater dedicated to new plays, seeks to hire a roster of PARKING LOT ATTENDANTS. These part-time, exempt positions will welcome and assist audience members attending performances. City Theatre operates surface parking lots with a total of approximately 50 available spots for patron use. These positions report to the Patron Services Manager. City Theatre intends to hire up 4-6 individuals for the positions.
Schedule and shifts are tied to City Theatre public performances and venue rental events. On average, there are over 200 events and performances each year that utilize the parking. Average shift will be 2-4 hours.
Principle responsibilities and duties include, but are not limited to:
- Partnered with one co-worker, Attendants will be responsible for tending the parking lot starting 90 minutes prior to showtime and greet and assist audience members self-park after arriving for their ticketed performance.
- Ensure that the lot is clear of trash prior to arrival of guest and that it is safe for their use (light snow removal, salting, etc).
- Meet with box office staff daily to confirm the number of anticipated pre-paid parking receipts and identify total number of available spaces that can be sold at the gate.
- Collect payment for any at-gate transactions and report sales to Patron Services Manager daily.
- Secure and inspect lot once performances have begun.
- Direct traffic from parking lot following the end of the performance.
- Inspect and close lot at end of shift.
The successful candidate will demonstrate
- Excellent grasp of strong customer service and a commitment to “radical hospitality” to ensure a safe, pleasant, and enjoyable experience for arts-goers.
- Strong interpersonal skills with an “audience-first” approach.
- Punctuality and reliability to meet a pre-determined schedule.
- A commitment to collaboration and the organization’s values, which include a dedicated focus on Equity, Diversity, Inclusion & Accessibility (employees are expected to engage in professional training related to the organization’s EDIA commitments).
Requirements of position:
- Physical demands that include either staying in a stationary position for extended periods, walking on concrete, and occasional lifting of up to 40 pounds.
- Evenings and weekend shifts almost entirely (with occasional Wednesday matinees).
- To be fully vaccinated from Covid-19.
Covid-19 Protocols:
City Theatre has implemented a series of mitigation practices against Covid-19. All staff, artists, and volunteers must provide proof of being fully-vaccinated from Covid-19 as a condition of employment (with allowances for documented and approved medical and religious exceptions only). Audience members are also required to present proof of vaccination and all indoor events require masks to be worn by all.
Reporting & Compensation:
These positions are supervised by the Patron Services Manager. This is part-time (non-exempt), hourly employment. The rate of pay is $13/hour. Attendants must be available for at least two shifts per week (eight hours), on average, with up to 30 hours per week possible, though not guaranteed, during scheduled performances.
To Apply:
ABOUT CITY THEATRE:
City Theatre is an Equal Opportunity Employer. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. It does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.
Founded in 1975, City Theatre is in its 47th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 21st year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational core values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity. With an annual average operating budget of $3 million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). In August 2021, City Theatre announced a re-structuring of the artistic director position, elevating current staff members Clare Drobot and Monteze Freeland to Co-Artistic Directors with Marc Masterson, who had held the title of singular artistic director since 2018. The trio join Managing Director James McNeel as co-leaders of the organization. It is governed by a board of 24 community volunteers (Alex Condron, board president). Learn more at CityTheatreCompany.org.
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City Theatre Company (LORT D), Pittsburgh’s leading professional theater dedicated to new plays, is seeking multiple candidates for the position of House Manager/Bartender. This seasonal, part-time position requires evening and weekend availability during performance dates.
Employees filling this seasonal role will be working both House Manager and/or Bartending shifts as assigned, depending on staffing level requirements and scheduling. This position begins in late August/September 2021, with hours ranging between 10 to 20 hours per performance week. The anticipated season end date is late May, 2022.
Reporting & Compensation:
Hourly rate is $12 per hour for House Manager shifts, and $10 per hour + tips for Bartender shifts. This position reports directly to the Patron Services Manager.
House Manager responsibilities include:
- Greeting patrons as they enter the theatre, and managing any questions or conflicts that may arise before the show has started
- Managing a team of volunteer Ushers (up to eight people) and running the pre-show Usher meeting
- Keeping in close contact with the Box Office and Stage Management to ensure the performance starts on time
- Reseating patrons that get up mid-performance
- Occasional cleaning of public spaces and restocking of bathroom supplies
- Sending a nightly House Manager Report
- Locking and arming the building before leaving
- Other duties as assigned
Bartender Responsibilities include:
- Making drinks for patrons (beer, wine, simple mixed drinks)
- Ringing cash and card sales through the point-of-sale system (currently Square Register)
- Checking ID for any patron who appears to be under 30 years of age
- Completing a nightly sales report
- Stocking bar before leaving
- Cleaning up the bar and lobby tables
- Other duties as assigned
Successful candidates for this position will demonstrate:
- A high degree of motivation and attention to detail
- Excellent customer service skills
- Basic bar knowledge and cash handling skills are preferred, but not required (training will be available)
- Evening and weekend schedule availability
- Ability to communicate clearly, both verbally and in writing
- Ability to manage 6-8 volunteers per shift
- Capacity to manage a high volume of customer traffic and resolve problems quickly and effectively, while maintaining a professional demeanor
- Ability to use independent judgment
- Comfort with physical demands that sometimes include either staying in a stationary position for extended periods, moving around two floors of the theatre space, bending, and lifting objects that may weigh up to 40 pounds
- Proof of current PA Responsible Alcohol Management Program (R.A.M.P.) certification or the ability to complete an online R.A.M.P. course within 30 days of hiring
- A love or appreciation of the theatre/arts
As City Theatre returns to an in-person work environment, it is requiring all employees, artists, and volunteers to demonstrate proof of Covid-19 vaccination and/or legally allowable exemptions
TO APPLY:
To learn more and apply, click here!
ABOUT CITY THEATRE:
Founded in 1975, City Theatre is in its 46th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 21st year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays of substance and ideas that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational Core Values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity.
With an annual average operating budget of $3 million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). Marc Masterson returned as Artistic Director in July 2018, after an 18-year absence, to join Managing Director James McNeel as co-leaders of the organization. It is governed by an engaged board of 21 community volunteers (Alex Condron, board president). Like almost all arts organizations, City Theatre was forced to halt its 2019-2020 season in the middle of March due to the Covid-19 national crisis. Its modified 46th season began in September with a reimagined line-up of shows, including the creation of a live, outdoor drive-in theatrical experience (making City Theatre one of just a few organizations nation-wide to find a safe way to perform before in-person audiences) as well as a suite of original digital content.
City Theatre is an Equal Opportunity Employer. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. It does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.
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Position Posting: BOX OFFICE ASSOCIATE
City Theatre Company (LORT D), Pittsburgh’s leading professional theater dedicated to new plays, is currently accepting resumes for the position of Box Office Associate. This seasonal, part-time position requires daytime, evening, and some weekend availability during performance dates.
The position starts in late August/September with hours ranging between 10 to 20 hours per performance week. Hourly rate is $12.00.
Position Description:
This is a seasonal, part-time as scheduled clerical and customer service position. Excellent customer service skills, both in-person and on the phone, and the ability to work evenings and weekends are required. Box Office Associates are considered the ambassadors between the patrons and City Theatre, as such, the relationships between associate and patron are vital to the success of the organization.
Principle responsibilities include:
- Greeting patrons entering the Box Office and answering incoming telephone calls.
- Processing single ticket sales, subscription package sales, and subscription ticket exchanges using Tessitura ticketing software.
- Answering questions and providing information regarding City Theatre and our upcoming performances and events.
- Learning and engaging with each production by both reading and seeing performances (staff will be provided with free opportunities to see all performances in City Theatre’s main season).
- Performing clerical tasks including filing, copying, and other various office duties.
- Understanding of City Theatre’s accessible programs (ASL Interpretation, Audio Description, Open Caption, etc).
- Managing cash, checks, and credit card transactions in a responsible manner.
- Handling night of show business including ticket will call, pulling reports, walk-up sales, assisting Front of House, and various duties as assigned.
- Assists other departments of the organization (i.e. Marketing, etc) with other tasks as assigned.
Reporting & Compensation:
The position reports directly to the Director of Ticketing & Patron Services. It is a part-time, seasonal position and has an hourly rate of $12.00.
The successful candidate will demonstrate:
- Experience in excellent customer service and general clerical/secretarial work
- Strong oral and written communication skills.
- The capacity to manage a high volume of customer traffic
- The propensity to use independent judgment
- The availability to work flexible hours (including evenings and weekends as needed).
- Strong organizational skills with a high level of accuracy and professionalism
- The ability to maintain confidential information
- A basic understanding of various computer programs (Word, Excel, Outlook).
- Experience using Tessitura (customer relationship management software) is preferred though not required. All Box Office staff will receive comprehensive Tessitura training by the Director of Ticketing & Patron Services.
- Dedication to enthusiastic collaboration, positive communication, and inclusive behavior.
- A commitment to collaboration and the organization’s values, which include a dedicated focus on Equity, Diversity, Inclusion & Accessibility (employees are expected to engage in company-led professional training related to the organization’s anti-racism commitments.)
- A love or appreciation of theatre/the arts is encouraged.
As City Theatre returns to an in-person work environment, it is requiring all employees, artists, and volunteers to demonstrate proof of Covid-19 vaccination and/or legally allowable exemptions.
ABOUT CITY THEATRE:
Founded in 1975, City Theatre is in its 46th season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 21st year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays of substance and ideas that engage and challenge a diverse audience. Its vision is to be the best mid-sized theater in America. Organizational Core Values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity.
With an annual average operating budget of $3 million, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). Marc Masterson returned as Artistic Director in July 2018, after an 18-year absence, to join Managing Director James McNeel as co-leaders of the organization. It is governed by an engaged board of 21 community volunteers (Alex Condron, board president).
Like almost all arts organizations, City Theatre was forced to halt its 2019-2020 season in the middle of March due to the Covid-19 national crisis. Its modified 46th season began in September with a reimagined line-up of shows, including the creation of a live, outdoor drive-in theatrical experience (making City Theatre one of just a few organizations nation-wide to find a safe way to perform before in-person audiences) as well as a suite of original digital content.
City Theatre is an Equal Opportunity Employer. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. It does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.
To apply, submit a cover letter and résumé via this application form to Joel Ambrose, Director of Ticketing & Patron Services. No phone calls. Applications without a cover letter will not be considered.
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